Workflow Statuses, Queues, and Role Permissions

This manual outlines how statuses, queues, and user roles work together in the Expert Insured platform. It is intended to help both end users and system designers understand the logic behind submission workflows, task routing, and permissioning across the system.

1. Policy and Submission Statuses

This section catalogs all possible submission and policy statuses in Expert Insured. These statuses represent key milestones in the policy lifecycle—from initial intake and quoting to issuance, endorsements, and cancellation. This list should be presented in a two-column searchable table, optionally grouped by workflow phase for ease of use.

Status	Description
Archived	Submission is bound; policy or endorsement is issued or attached.
Attach Binder	Waiting for binder to be attached in the system.
Attach Request to Bind	Waiting for request to bind from agency/broker to be attached in Expert Insured.
Cancelled	Policy is cancelled; cancellation endorsement processed in the system.
Carrier Issuance	Awaiting receipt of policy from carrier.
Closed – Created in Error	Submission was created in error and is now closed.
Closed – Split	Multiline submission was split into individual LOBs; original package submission is closed.
Confirm Policy Cost	Reviewing renewal policy and entering policy cost.
Create Binder	Reviewing system-entered information and creating/attaching a binder.
Create Task	Selecting or creating tasks in the workflow.
Declined	Submission received from agency/broker is declined.
Delay Issuance	Policy issuance delayed for 72 hours.
File Closed	Submission received from agency/broker is closed.
Incomplete	Submission created or cleared in Expert Insured; not yet ready for quoting.
Incomplete Auto-Renewal	Automatic renewal initiated; waiting for policy to be attached.
In-House Issuance	Policy in issuance queue; pending issuance.
In-Process Notice	Reviewing or issuing Notice of Cancellation or Notice of Reinstatement.
Issue Policy	Selecting policy issuance options (varies by workflow).
Non-Renewed	Policy marked as non-renewed (not a non-renewal notice).
Notice Ready to Print	Reviewing or issuing Notice of Cancellation or Reinstatement.
Pending Cancellation	Policy is pending cancellation; notice was issued or attached.
Quoting	Quote requested from carrier or created, not yet sent to broker; may be pending approval.
Quote Sent	Quote sent to the agency/broker.
Ready for Review	Reviewing and verifying endorsement information.
Request Carrier to Bind	Sending request to bind to the carrier.
Review Binder	Verifying binder and accounting information.
Review Policy	Reviewing and issuing policy.
Select Pre-Binder Option	Choosing binder options before submission is bound (e.g., TRIA acceptance).
Send to Broker / Printing	Emailing policy documents to agency/broker.
Send to Carrier	Emailing policy documents to the carrier.
Waiting for Bind Confirmation	Request to bind sent to carrier; awaiting binder or confirmation.
Waiting for Endorsement	Waiting for carrier to send endorsement documents.

2. Workqueues

Workqueues categorize submissions and tasks to streamline workflow management and task ownership. Each queue corresponds to a particular stage or action needed in the lifecycle of a submission or policy.

Status	Description
Subm	Submissions created but not completed.
Action Req	Submitted for underwriter review.
Quoting	Submissions with quotes not yet sent to broker.
In Process	Submissions awaiting information from other sources.
Delayed	Submissions in the delayed issuance status.
Renew	Submissions within 90 days of renewal.
Issuance	Submissions assigned to a policy issuance person.
Carrier Iss	Submissions requiring policy from a carrier.
Carrier End	Submissions in the carrier endorsement process.
Printing	Submissions archived but not yet printed.
NOC In Process	In-process cancellation notices.
Print Notices	Cancellation notices ready for printing.
Pend Cancel	Pending cancellations with notices.
Back Fill	Marked as bound but pending documentation.

3. Status-to-Queue Mapping

This mapping aligns each status with its corresponding workqueue, allowing the system to assign submissions to the appropriate workflow step and personnel. It drives automation and task assignment logic.

Status	Mapped Workqueue
Incomplete	Subm
Order Inspection	Action Req
Request Carrier to Bind	Action Req
Attach Binder	Action Req
Broker Submitted	Subm
Send to Carrier	Action Req
Incomplete Auto-Renewal	Subm
Attach Policy	Action Req
Ready For Review	Action Req
Create Binder	Action Req
Review Binder	Action Req
Create Tasks	Action Req
Issue Policy	Action Req
Review Policy	Action Req
Send To Broker/Printing	Action Req
Attach Request to Bind	Action Req
Select Pre-Binder Options	Action Req
Confirm Policy Costs	Action Req
Quoting	Quoting
Quotes Sent	In Process
Waiting for Bind Confirmation	In Process
Waiting for Endorsement	Carrier End
Waiting for Endorsement Quote	In Process
Waiting for Approval	In Process
In-Process Notice	NOC In Process
Notice Ready to Print	Print Notices
Wait for Application	In Process
Waiting for Policy	In Process
Delay Issuance	Delayed
Ready To Print	Printing
In-House Issuance	Issuance
Carrier Issuance	Carrier Iss
Print Canc/Reinst	Printing
Archived	None
Archived-NOC Rescindedv	None
Pending Cancellation	Pend Cancel
Pending Non-Renewal	None
Pending Reinstatement	Pend Cancel
MAB-Archived	None
Declined	None
Cancelled	None
Non-Renewed	None
File Closed	None
Closed - Split	None
Closed - Created in Error	None
Pending Back Fill	Back Fill
Back Fill In Process	Action Req

4. User Roles and Responsibilities

This section defines the different user roles within Expert Insured and outlines their responsibilities in managing submissions, issuing policies, processing endorsements, and supporting operations.

User Role	Description
Underwriter-Broker	Oversees submissions, quoting, and binding workflows with brokers.
Endorsement Processor	Manages midterm changes and endorsement processing.
Rating Agent	Calculates premiums and supports quoting tasks.
Underwriter-Broker Assistant	Assists underwriters in submission and policy management.
Renewals Clerk	Handles workflows related to policy renewals.
Printing Department	Responsible for preparing and printing policy documents.
Management	Executive oversight with visibility across the system.
Account Rep	Manages agency communications and handles account-related submissions.
Policy Issuance	Handles issuance of final policy documents.
Support	Provides cross-functional support throughout the system.
*Not Used	Placeholder role; not currently assigned.
Branch Issuance	Manages policy issuance at the branch or regional level.
Carrier Issuance	Facilitates coordination with carrier-issued policies.
Workers Comp	Handles workers compensation-related workflows.
Auditor	Oversees compliance, reporting, and audits.
Back Office	Supports back-end operations and submission reconciliation.

5. Role-to-Queue Access Matrix

This matrix outlines which user roles are permitted to access each workqueue. Use this reference to configure role-based access controls within the system. “X” indicates access is granted.

Role	Subm	Action Req	Quoting	In Process	Delayed	Renew	Issuance	Carrier Iss	Carrier End	Printing	NOC In Process	Print Notices	Pend Cancel	Back Fill
Underwriter-Broker					-				-				-	-
Endorsement Processor					-	-	-		-	-	-	-	-	-
Rating Agent	-						-	-	-	-	-	-	-	-
Underwriter-Broker Assistant					-				-				-	-
Renewals Clerk					-		-	-	-	-	-	-	-	-
Printing Department	-	-	-	-	-	-	-	-	-		-	-	-	-
Management					-				-				-	-
Account Rep					-				-				-	-
Policy Issuance	-	-	-	-	-	-			-				-	-
Support					-	-	-	-	-	-	-	-	-	-
*Not Used	-	-	-	-	-	-	-	-	-	-	-	-	-	-
Branch Issuance			-	-		-	-	-	-	-	-	-	-	-
Carrier Issuance	-		-	-	-	-	-			-	-	-	-	-
Workers Comp				-	-	-	-	-	-	-	-	-	-	-
Auditor	-	-	-	-	-	-	-	-	-	-	-	-	-	-
Back Office			-	-	-	-	-	-	-	-	-	-	-