Contents
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Introduction
Introduction
Login and Profile Management
Login Process
Tips for Troubleshooting
Registering - First-Time Login
Setting Up a New User
Impersonation
Email Setup
How to Create Default Emails
Navigation and Menu Options
Menu Overview
Top Menu Bar
Work Queues and Management
Tips and Tricks
Search and Locate
How to Locate Agency, Insured, and Carrier
Tips
Policy Management
Issuing Policies
Types of Policy Issuance
Steps to Issue Carrier-Issued Policies
Steps to Issue In-House Policies
Steps to Issue Policies via Carrier Systems
Workflows and Task Management
Workflows in ExpertInsured
Underwriting Workflows
Servicing Workflows
Transaction Work Queues
Using Work Queues
Tips for Managing Renewals
Tips for Managing Queues
Tips for Issuing Policies
Transaction Header
Accounting Integration
Posting to the Accounting System
Steps to Post to the Accounting System
Viewing Accounting Information
Document Management
Document Ribbon Bar
Sending Binders to Agency
Sending Endorsements to Agency
Policy Servicing and Corrections
Servicing Completed Policies
Glossary
Key Terms
Brokerage Work Flow
Clearing and Entering a Submission
Declining a Submission
Closing a Submission
Quoting
Binding a Quote
Issuing the Binder
Attaching the Policy
Creating an Endorsement
Processing a Notice of Cancellation
Processing a Notice of Reinstatement
Cancelling a Policy
Reinstating a Policy
LPR Request
Closing Renewal/Marking policy as Non-Renewed
Audits
Claims
Inspections
Processing Loss Runs
Updating the Agent of Record / Broker of Record
Tasks
Auto-Renewals
Binding Work Flow
Clearing and Entering a Submission
Declining a Submission
Closing a Submission
Quoting
Binding a Quote
Issuing the Policy
Endorsements
Processing a Notice of Cancellation
Processing a Notice of Reinstatement
Cancellation Endorsements
Reinstatement Endorsements
Renewals
Closing Renewal/Marking policy as Non-Renewed
Audits
Claims
Inspections
Processing Loss Runs
Updating the Agent of Record / Broker of Record
Tasks
Reporting Module
Understanding Reports
Administrator Notes
Security Roles
Workflow Statuses
Workflow Statuses, Queues, and Role Permissions
Inspection and Recommendations
Managing Inspection Recommendations
Ordering Inspections
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Tips and Tricks
Use
Look-Ahead Search
for quick access by typing the first few characters.
Use filters in work queues to prioritize tasks.
Regularly clear browser cache to improve performance.
Checklist for Navigation
:
Locate the main menu and queues.
Use filters to streamline workflows.
Check tasks in
Action Required Queue
daily.