Processing a Notice of Cancellation

  1. Go to Create >> Select Cancellation Notice.
    2. Create Cancellation Notice
  2. Enter the policy number (or insured’s name) >> Click Search.
    3. search
  3. Select the applicable result >> Click Continue.
    4. Cancellation Effective Date
  4. Enter the Cancellation Effective Date >> Select the Reason for Cancellation >> Click Continue Notice.
    5. NOC section
  5. Fill in the NOC information.
    1. Enter the Mailing Date.
    2. Confirm the Reason for Cancellation.
    3. If needed, enter any additional details surrounding the reason.
    4. For Non-Pay, enter the Premium Due.
      5. NOC Document
    5. Click Continue.
      6. NOC Document
  6. Enter your initials >> If needed, print the Mailing Certificate >> Click Continue.
    7. NOC Document
  7. Send the NOC to the agent.
    1. Click on the ‘To’ link and select the agent’s email address.
    2. If needed, include a copy for yourself or the UW.
    3. Click Send.
      4. additional recipients

LPR Request

  1. If an agent sends in an LPR Request, look up the provided policy number/insured to confirm the policy details.
    1. Go to Find >> Select Insured.
      2. Find Insured
    2. Enter the policy number/insured’s name >> Click Search >> Select the policy.
      3. Find Insured
    3. Confirm the policy details to verify the correct policy is being cancelled.
      4. Confirm
  2. Once the policy details have been confirmed, go to Create >> Select Cancellation Notice.
    3. Create Cancellation Notice
  3. Search for the policy using the policy number/insured’s name.
    4. Confirm
    1. Select the policy >> Click Continue.
      2. Confirm
  4. Enter the Cancellation Effective Date requested >> Select ‘Insured Request’ for the Reason >> Click Attach Notice.
    5. Confirm
  5. Attach the cancellation request from the agent/insured.
    1. Click on the plus sign icon next to the NOC section.
      2. CAN
    2. Click Browse >> Select the LPR Request >> Click Continue.
      3. CAN
    3. For the Type, select Cancellation Notice >> Click Continue.
      4. CAN
  6. Once the request is attached, click Send to forward it to the carrier.
    7. CAN
  7. Send the LPR Request to the carrier.
    1. Click on the ‘To’ link >> Select the carrier’s email address.
      2. CAN
    2. Click Send.
      3. CAN
  8. Go to Find >> Insured >> Look up the policy again to confirm the Status is ‘Pending Cancellation’.
    9. Find Insured

*When the policy is opened, it should show the pending cancellation effective date and reason.

pending cancellation